US Senator for New York, Charles Schumer has joined the growing chorus of discontent over Apple’s latest iPhone, today sending Apple boss Steve Jobs an open letter, calling for the company to come clean about the iPhone 4′s antenna issues and to provide a better remedy.
The senator called Apple’s efforts so far at explaining the issue “insufficient”.
“The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device. To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge. The solutions offered to date by Apple for dealing with the so-called “death grip” malfunction—such as holding the device differently, or buying a cover for it—seem to be insufficient,” Schumer wrote.
While the Cupertino CA company has been taking a hammering in recent days, demand for Apple to do something has gained pace after US journal Consumer Reports confirmed what many users already knew – that the iPhone’s antenna glitch was real and not the result of a software bug incorrectly displaying signal strength bars.
Consumer Reports consequently said they would not recommend the iPhone 4 for purchase, according to the Senator’s letter.
“While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner. According to Consumer Reports’ review, released Monday on its website, the iPhone 4’s signal-strength problem is a hardwire glitch triggered by gripping the device in a particular manner. This finding, according to Consumer Reports, “call[s] into question” Apple’s recent claim that the problem is “largely an optical illusion caused by faulty software.” Consumer Reports declined to recommend the iPhone 4 because of this hardware design flaw.”, Schumer wrote.
It has already been widely reported that Apple plans to hold a spcial press conference to address the iPhone 4 issue, although there is no official word as yet on what the company plans to do for iPhone 4 users.
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